ABOUT US
NARANGBA DOCTORS is a General Practice located in a purpose built building in the heart of Narangba, Queensland. The practice opened in 2009 and brought much needed medical services to NARANGBA
Our Story
NARANGBA DOCTORS is a General Practice located in a purpose built building in the heart of Narangba, Queensland. The practice opened in 2009 and brought much needed medical services to NARANGBA – one of the fastest growing suburbs in North of Brisbane. During this short time, we have created a good reputation in the area by providing high quality healthcare to our community.
Narangba Doctors have both male and female GP’s offering a broad range of general medical services. All have undergone extensive training, are involved in continuing professional development and are vocationally registered with The Royal Australian College of General Practitioners (RACGP). GP’s are supported by an experienced team of Registered Nurses, Reception/Admin staff and a Practice Manager.
In addition to general medical services, Doctors offer specialist services such as skin checks, contraceptive services-Mirena/Implanon etc. We also have QML Pathology and allied health services on site.
SOCIAL & COMMUNITY RESPONSIBILITY
We are involved in a number of charitable and community programs as a part of our commitment to improve the health of individuals, families and our local community. Doctors and staff joined more than 1600 trekkers on 28th of July 2017 for the inaugural 30km Sunshine Coastrek to raise funds for Fred Hollows Foundation which restores sight in those needlessly blind. Our team raised a massive $12,747/- through various fundraising events and became the top fundraising team for Sunshine Coastrek 2017.
DOCTORS
Dr Amanda Boulton
MBChB, FRACGP, DRCOG, DFFP
Amanda graduated with Honours from Manchester University, UK in 1998. She completed training in General Practice in 2005 after working in wide range specialties in the Northern cities and southern villages of England and Redcliffe, Australia. Amanda joined Narangba Doctors in 2013.
Amanda’s particular interests include palliative care, pediatrics, women’s health and family planning. Full contraceptive advice is available as well as Implanon and Mirena insertion, after consultation. She is passionate about practicing evidence based medicine and keeps up to date in the ever evolving medical world.
Outside of work, Amanda enjoys getting to know Queensland with her family, practicing on her stand up paddle board and listening to live music.
Dr Gopal Bhat
MBBS, MRCP, MRCGP, FRACGP, DRCOG, DGM, DFSRH
Dr Gopal has a vast experience working as a GP for the past 10 years. He has been a GP in Brisbane for 6 years & worked as a GP Partner of a large GP practice in UK for 4 years. He completed his undergraduate training in India. He obtained Membership of Royal college of Physicians (MRCP), UK after working in various different medical specialties including Cardiology, Diabetes & Endocrinology, Respiratory medicine, Gastroenterology, Neurology, Elderly Care Medicine & Emergency Medicine.
He gained experience in managing men’s health, women’s health, child health and skin diseases before obtaining MRCGP (Membership of Royal College of General ractitioners, UK). His special interest includes managing chronic diseases and preventive health medicine. He believes in delivering patient centered care & practising holistic medicine. He has vast experience doing minor surgical procedures including excisions and biopsies, implanon insertion and removal.
He is fluent in English & Hindi. He loves tropical Brisbane and spends his free time gardening and exploring nature.
Dr Sumana Shenoy
(Sue) MBBS, MRCGP, DRCOG, DFSRH, FRACGP
Dr. Sue has experience working as a GP for the past 9 years. She graduated from India in 2005. She completed her GP training in the UK after working in various medical specialties & emergency medicine. She has experience managing chronic diseases. She loves all aspects of General practice and passionate about helping her patients as she believes in patient-centered care.
She is experienced in Mirena Insertion and removal, Implanon insertion & removal. Her special interests are Chronic disease management, Mental health, Women’s health & child health.
Outside medicine, she likes spending time listening to music and traveling.
Dr Claire Ferreira
MBChB.AMA, FRACGP
Dr Claire moved to Australia from South Africa (including a 3 year stay in the UK) in 2008.
She has been working in Narangba area since 2010. Claire is one of the 1st doctors in Narangba Doctors.
Claire’s special interest are quite varied and she enjoys the long term follow up that family general practice can offer. Claire enjoys spending her consulting time focusing on chronic disease management (especially respiratory and diabetes), paediatric care, female health concerns and minor procedural cases.
Outside the work,she spent time with her family and on ‘farm work’ in her acreage, she loves outdoors and 4WD driving excursions.
Dr Nelum Dharmapriya
MBChB(UK), MRCP, FRACGP,DRCOG, DFFP
Nelum graduated from the University of Aberdeen, UK in 1995. She worked in several hospitals in the north of England, during which she gained invaluable experience and qualifications in a multitude of medical specialities. Nelum completed her General Practice training in 2001. She was a partner in a General Practice in Manchester, UK for 7 years prior to moving to Brisbane in 2009.
Nelum is an experienced GP in all aspects of General Practice. Her special interests are in Chronic Disease Management through her Metabolic Health Clinic , Women’s health and Contraceptive services(including
Mirena/Kyleena/Implanon insertion & removal. Nelum has been involved in training GPs in Mirena/Kyleena insertion over the past 5 years.
Nelum is passionate about improving the health and wellbeing of her patients through nutrition and lifestyle. Her own health journey has inspired her to learn all she can on this subject. This has lead to a deep understanding of the KEY role that the hormone INSULIN plays in WEIGHT regulation, METABOLIC health and in the pathogenesis of nearly all CHRONIC DISEASE.
She is a strong advocate of a LOW CARB, HEALTHY FAT, WHOLE FOOD lifestyle which she considers essential for reversing insulin resistance.
Dr Berny Wijedasa
MBBS,FRACGP,LMCC
Dr Berny Wijedasa has experience in both hospital and general practice. He brings with him a wealth of experience from hospital work specialising in minor surgery. Although Berny covers all areas of general practice he is keenly interested in Men’s health, Mental health, Dermatology, Rheumatology, Preventative health and Chronic disease management.
He moved to Australia in 2013, after gaining LMCC from Canada. He is a fellow of the Royal Australian College of General Practitioners. He enjoys spending time with his family and travelling in his time away from work.
Dr Michelle Bond
MBBS,FRACGP
Michelle Bond is a local, born and raised in the Moreton Bay Region. Prior to studying medicine Michelle was a Paediatric Nurse working in the Royal Childrens Hospital in Brisbane. She moved to Geelong, Victoria to obtain her Medical Qualifications. After working at Caboolture Hospital as an intern and Mater Hospital as a resident doctor she decided to undertake specialist training in General Practice. This opportunity took her to the Blue Mountains and Western Sydney where she worked in various practices during her training. After obtaining her fellowship qualifications she spent almost a year travelling around Australia swimming, hiking and exploring remote locations.
Michelle has a passion for general practice and the role that it has in the community. She strives to empower people to live healthy lives. Michelle has a particular interest in preventative health and the care of families. She places great emphasis on good quality care and continuity. After joining the practice in September 2019, she is looking forward to becoming part of the Narangba community.
Outside of work she enjoys spending time with family and friends, being outside and exercise. She also enjoys a nice cup of tea.
Dr Kylie Malone
MBBS, FRACGP
Dr Kylie is a QLD local having undertaken studies at the University of Queensland completing her medical degree in 2005. She initially undertook training in paediatrics and worked in emergency before completing General Practice training on the Fraser Coast.
She enjoys seeing multiple generations of people within families and has a holistic approach to management. In particular she enjoys family planning and shared antenatal care, infant feeding issues, paediatrics and nutritional medicine. She is competent at minor procedures such as skin excisions, toenail wedge resections and implanon insertion/removal.
Kylie is a busy mum of 3 and enjoys outdoor activities such as hiking, camping and being in the water.
Dr Vijaya Ajjarapu
MBBS, MRCGP, FRACGP
Dr Vijaya completed her undergraduate training in India.
In United Kingdom she underwent her post graduate training and gained her MRCGP(Member of Royal College of General Practitioners). She worked in UK for 11 years and had experience in different medical specialties including Obstetrics and Gynaecology, Paediatrics, Medicine, Surgery and Orthopaedics.
Before moving to Australia, she was working in Corby Community hospital where she was providing care for chronic diseases like Diabetes, COPD, Asthma and care of elderly. Her interests include mother and child health, elderly care and chronic disease management.
Dr Radha Kurapati
MBBS,FRACGP
Dr Radha Kurapati completed his MBBS in India.
He underwent General Practice (GP)training in Bristol, UK and gained his MRCGP (Member of Royal College of General practitioners, UK) and DRCOG. He worked as a GP for 9 years in U. K before moving to Australia in 2018.
Dr Radha likes practicing preventive medicine and patient cantered holistic care. His other interests include minor surgery and Men’s Health.
Dr Sarah-Jane Langton
BHB, MBChB, FRACGP, DipObsGyn, DipPaeds, Certificate Skin Cancer Medicine & Aesthetic Medicine
Dr Sarah-Jane Langton is an experienced GP specialist.
She has been working locally as a general practitioner in North Lakes for many years before recently moving to Narangba.
She is a fellow of the Royal Australian College of General Practitioners.
She enjoys all aspects of General Practice. She is able to perform skin checks, skin excisions & cosmetic injections.
Dr Langton has a kind & compassionate nature & is very thorough in her approach to patients. She looks forward to providing comprehensive care for her new & existing patients.
Dr Meena Konda
MBBS,FRACGP
Dr Meena Studied in India and Graduated MBBS in 2005 from NTR University Of Health sciences. She has been practicing medicine in Australia since 2013. Meena has worked in variety of settling in Queensland and Victoria and experience working in rural areas like Sheparrton, Chinchilla and Toowoomba for about 4 years.
Dr Meena gained Fellowship of Royal Australian College Of General Practitioners in August 2019. She enjoys all aspects of general practice providing general medical care for all age groups and is passionate about providing holistic care to her patients.
Dr Meena has special Interest in women’s health including contraception, Implanon Insertion and removal and Mirena removal. She also has interest in chronic disease management preventative health.
During her free time, she enjoys listening to music and spending time with family.
Dr. Nilesh D'Crus
MD, FACRRM, Mem RACGP, AMC, ECFMG(USA), AFSCHE
Dr Nilesh D’Crus is a specialist GP whom initially started in Emergency Medicine and has worked in various Emergency Departments prior to gaining a fellowship in General Practice. Dr Nilesh has completed his Advanced Specialised Fellowship year in Internal Medicine in 2012 at John Hunter Hospital in Newcastle.
Since attaining fellowship Dr Nilesh has worked in General Practice with an interest in Skin Cancer and doing minor excisions and procedures. Dr Nilesh has also completed the Professional Certificate in Skin Cancer Medicine and Surgery. He also completed the Advanced Certificate of Skin Cancer Surgery through the Skin Cancer Institute. Dr Nilesh holds the Professional Diploma in Skin cancer surgery principles. He has many years’ experience in Skin Cancer Medicine and Surgery and has been performing full precision skin checks and procedures since 2010. He is experienced in all types of biopsies including shave biopsies, minimally invasive and cosmetic mole removals, punch biopsies & excision biopsies. Dr Nilesh performs complex skin cancer surgery, including skin grafts to treat Skin Cancers.
Miss Amelia Weddell
Accredited Practicing Dietitian
Amelia graduated from La Trobe University in Melbourne with a Bachelor of Applied Science, Master in Dietetic Practice. In early 2021, Amelia moved up to sunny Brisbane and is loving the Queenslander life!
Since university Amelia has worked in aged care – visiting Brisbane’s aged care residential facilities and helping older Australians manage their nutrition living at home in the community. For the past year, Amelia has worked part-time in private practice – working one on one with clients to improve their overall health through nutrition.
Amelia’s philosophy when working with clients is that there are no foods that are off-limits or should be labelled as “bad foods.” Based on this philosophy, Amelia creates a supportive environment for the management of chronic diseases and diet-related conditions. Amelia will always listen to the client’s perspectives, situations, and preferences to create personalised dietary plans. Amelia has a holistic approach to healthy eating where factors such as nutrition knowledge/education, income, stress, physical capabilities, mood, support networks etc. are all taken into account when creating a healthy diet plan.
Amelia’s special interests include the dietary management of gut health conditions such as irritable bowel syndrome (IBS, including implementing the low FODMAP diet), inflammatory bowel disease (IBD), and food intolerances. Amelia uses her further study in these areas to provide evidence-based recommendations for the prescription of dietary supplements or the inclusion of key food sources of nutrients.
Amelia is active on her Instagram social media account to provide professional nutrition tips and food inspiration. Follow Amelia @gut_mind_dietitian to see what she’s all about!
OUR POLICIES
Appointments
We operate an appointment system. Our phones are open from 7.30 am to take bookings. Most appointments are booked for 10-15 minutes. If you have a complex problem or several complaints and require a longer consultation, please advise the receptionist when you make an appointment. Please make bookings for each person wishing to consult the doctor at the time of booking. This helps us to reduce waiting times for both yourself and others.
Every month several appointments are wasted by patients who fail to attend or cancel a pre-booked appointment. In the last 12 months we had over 1300 patients (average 100 patients per month) fail to attend their appointments. This is clearly a waste of our health professional time. It also affects patient care as patients who need to see the Doctor or Nurse cannot get appointments. There may be a potential risk to the health of the patient as well.
If you cannot keep a confirmed appointment, please cancel it as soon as possible as this appointment can be offered to another patient who is in need of it.
Failure to cancel an appointment 2 hours before the appointment time will be considered a missed appointment and will incur a fee.
Repeat Prescriptions
In the interest of good medical care, your doctor will need to see you for a repeat prescription. In exceptional circumstances, at the discretion of the treating doctor, collection may be possible subject to a small fee. (see attached fees & billings section for more information).
Reminder System
Our practice is interested in promoting good health through preventative medicine. We may issue you with a reminder notice from time to time offering you preventive health services appropriate to your care. Please let our receptionist know if you do not wish to be part of this system.
National Privacy Principles
We are committed to protecting the privacy of patient information and to handling your personal information in a responsible manner in accordance with the Privacy Act. Our Privacy Policy explains how we collect, use and disclose your personal information, how you may access that information and how you may seek the correction of any information. It also explains how you may make a complaint about a breach of privacy legislation. Please speak to the Reception, if you require a copy of our Privacy Policy.
Zero Tolerance
We have a zero tolerance policy. We do not tolerate abuse of any kind. Patients who do not respect this policy will no longer be seen by our practice, there are NO exceptions.
Social Media Policy
We reserve the right to remove posts we deem offensive or inappropriate, and to terminate involvement by anyone who posts such content.
Under no circumstances we will publish patients’ or staff members’ personal details, such as address, date of birth, religious or political affiliations or other details of a private nature.
Narangba Doctors will not provide health or medical advice using social media. Patients wishing to contact us for a change of appointment or other treatment-related queries should contact by phone or face to face. We do not respond or reply to any queries, feedback or any comments made on any of our social media sites.
Views, comments, ideas and opinions expressed by external parties on any social media site of Narangba Doctors, do not necessarily represent the views and opinions of us. We cannot be held responsible or liable for the accuracy, currency or reliability of information posted by external parties.
Confirming your appointment using SMS
We can now confirm your appointment by SMS to your mobile phone. In order to do this we need your consent, if you would like SMS reminders please give consent while confirming or updating your mobile phone number with our receptionist when making your appointment.
PLEASE REMEMBER, THAT IF YOU NO LONGER REQUIRE OR ARE UNABLE TO ATTEND FOR YOUR APPOINTMENT, RING THE SURGERY TO CANCEL YOUR APPOINTMENT SO THAT IT MAY BE OFFERED TO ANOTHER PATIENT.
It is your responsibility to turn-up or cancel the appointment and SMS reminder is sent purely as a courtesy only.
Referrals
To ensure the best management of your case, your doctor would prefer to discuss your condition with you before referral to a specialist. We are not permitted by law to backdate specialist referrals so please ensure that you have a current referral beforehand.
Certificates
Medical certificates are legal documents and are available only if you present for consultation with your doctor. The doctor is unable to issue medical certificates retrospectively.
Flu Vaccinations
Flu vaccinations are available at the practice from mid-March for the winter season. Flu vaccinations are provided free of charge to eligible patients as part of the Government vaccination program. Those who are not covered by the government program can purchase the vaccinations at a cost, from the Practice. Please speak to the reception staff for further information or to make an appointment.
Car Parking & Disabled Access
Access to the car park is from Marshman Road. We kindly request our patients to use the car park at all times and avoid parking on the side streets. A lift is available to provide access from the car park to the main floor for disabled users. Please note parking on Young Road outside the surgery is illegal.
Complaints
We welcome positive and negative feedback from our patients. If you are concerned about any aspects of the service you receive at our practice, please address with the staff or with your Doctor. You may prefer to write to us – The Director, Narangba Doctors Pty Ltd, 20 Young Road, Narangba 4504 QLD. You can also use the Feedback Box at the reception to provide feedback. Please note we do not comment or provide feedback to social media comments/reviews as we have a formal complaint handling process in place to deal with feedback/complaints.
We believe problems are best dealt within the practice. However, if you feel the need to discuss the matter outside the practice, you may contact The Office of the Health Ombudsman.
Office of the Health Ombudsman, GPO Box 13281, Brisbane QLD 4003.
PH (07) 133 646
www.oho.qld.gov.au
Health & Safety
Eating and drinking within the surgery premises is prohibited. Children should be supervised all the times. Running, skating and cycling within the surgery premises or carpark is not allowed. We are committed to provide clean, comfortable and safe environment to our patients and staff. Your help on this matter is greatly appreciated.
Please note Narangba Doctors has a non-smoking policy. Smoking is strictly prohibited in the surgery including the carpark.
Privacy Policy
Introduction
This privacy policy is to provide information to you, our patient, on how your personal information (which includes your health information) is collected and used within our practice, and the circumstances in which we may share it with third parties.
We are committed to protecting the privacy of patient information and to handling your personal information in a responsible manner in accordance with the Privacy Act 1988(Cth), the privacy amendment (Enhancing Privacy Protection) Act 2012, the Australian Privacy Principles and relevant State and Territory privacy legislation (referred to as privacy legislation).
This privacy Policy explains how we collect, use and disclose your personal information, how you may access that information and how you may seek the correction of any information. It also explains how you make a complaint about a breach of privacy legislation.
This Privacy policy is current from January 2023. From time to time we may make changes to our policy, processes and systems in relation to how we handle your personal information. We will update this Privacy Policy to reflect any changes. Those changes will be available on our website and in the practice.
Why and when your consent is necessary
When you register as a patient of our practice, you provide consent for our GPs and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.
Why do we collect, use, hold and share your personal information
Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg staff training).
What personal information do we collect
The information we will collect about you includes your:
• names, date of birth, addresses, contact details
• medical information including medical history, medications, allergies, adverse events, immunisations, social history, family history and risk factors
• Medicare number (where available) for identification and claiming purposes
• healthcare identifiers
• Next of Kin and Emergency contact details
• Pension card, Health care card or DVA details
• Preferred communication
• Consent to receive sms appointment reminders/recalls for results
How do we store and protect your personal information
Your personal information may be stored at our practice in various forms, Such as paper records, electronic records, visual records (X-rays, CT scans, videos and photos)
Our practice stores all personal information securely. We will take reasonable steps to ensure that your personal information is accurate, complete, up to date and relevant. For this purpose, staff may ask you to confirm your identity (Name, DOB, Address etc), and confirm that your contact details are up to date and correct when you attend your consultation. We request that you let us know if any of the information we hold about you is incorrect or out of date.
The personal information we hold is protected by:
• securing our premises
• placing passwords and varying access levels on databases to limit access and protect electronic information from unauthorised interference, access, modification and disclosure.
• Providing locked cabinets and rooms for the storage of physical records
How can you access and correct your personal information at our practice?
You have the right to request access to, and correction of, your personal information.
Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing and our practice will respond within a reasonable time (30days). There may be a fee for the administrative costs of retrieving and providing you with copies of your medical records.
Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information, and you should make such requests in writing to Practice Manager/ 20 Young Road, Narangba QLD 4504.
We may deny access to your medical records in certain circumstances permitted by law, for example, if disclosure may cause a serious threat to your health and safety. We will always tell you why access is denied and the options you have to respond to our decision.
We will not transfer your personal information to an overseas recipient unless we have your consent or we are required to do so by law.
How we securely destroy your records
Your personal information may be stored at our practice in various forms, Such as paper records, electronic records, visual records (X-rays, CT scans, videos and photos). Correspondence from other providers, specialists, imaging departments, hospitals etc are sometimes sent in the mail. Once your records are scanned and attached to your medical file within our clinical software, all original papers are destroyed using ShredX. . All personal information is kept in a secure and locked container which is then in a locked room with no access to anyone other than authorised staff at the practice.
ShredX use Federal police cleared, security bonded personnel who deliver a Secure Container to our office and arrange secure collection and transportation to a Shred-X destruction facility, upon destruction of your sensitive data, Shred-X will provide a Certificate of Destruction
Policy review statement
This privacy policy will be reviewed regularly to ensure it is in accordance with any changes that may occur. Those changes will be available on our website and in the practice.
Disclaimer
The Privacy policy template for general practices is intended for use as a guide of a general nature only and may or may not be relevant to particular practices or circumstances. The Royal Australian College of General Practitioners (RACGP) has used its best endeavours to ensure the template is adapted for general practice to address current and anticipated future privacy requirements. Persons adopting or implementing its procedures or recommendations should exercise their own independent skill or judgement, or seek appropriate professional advice. While the template is directed to general practice, it does not ensure compliance with any privacy laws, and cannot of itself guarantee discharge of the duty of care owed to patients. Accordingly, the RACGP disclaims all liability (including negligence) to any users of the information contained in this template for any loss or damage (consequential or otherwise), cost or expense incurred or arising by reason of reliance on the template in any manner.
Dealing with us anonymously
You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.
How do we collect your personal information
Our practice may collect your personal information in several different ways.
1. When you make your first appointment our practice staff will collect your personal and demographic information via your registration.
2. During the course of providing medical services, we may collect further personal information. This can be collected through electronic transfer of Prescriptions, My Health record e.g., Via Shared Health summary, event summary.
3. In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from:
• your guardian or responsible person
• other involved healthcare providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services
• your health fund, Medicare, or the Department of Veterans’ Affairs (as necessary).
We collect information that is necessary and relevant to provide you with medical care and treatment, and manage our medical practice. This information may include your name, date of birth, gender, health information, family history, credit card and direct debit details and contact details. This information may be stored on our computer medical records system and/or in hand written medical records. Wherever practicable we will only collect information from you personally. However, we may also need to collect information from other sources such as treating specialists, radiologists, pathologists, hospitals and other health providers. We collect information in various ways, such as over the phone or in writing, in person in our practice or over the internet if you transact with us online. This information may be collected by medical and non-medical staff.
In emergency situations we may also need to collect information from your relatives or friends. We may be required by law to retain medical records for certain periods of time depending on your age at the time we provide services.
When, why and with whom do we share your personal information
We sometimes share your personal information:
• with third parties who work with our practice for business purposes, such as accreditation agencies or information technology providers – these third parties are required to comply with APPs and this policy
• with other healthcare providers
• when it is required or authorised by law (e.g., court subpoenas, Insurance/Lawyer requests)
• when it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent
• to assist in locating a missing person
• to establish, exercise or defend an equitable claim
• for the purpose of confidential dispute resolution process
• when there is a statutory requirement to share certain personal information (e.g., some diseases require mandatory notification)
• during the course of providing medical services, through eTP, My Health Record (e.g., via Shared Health Summary, Event Summary).
Only people who need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.
We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.
Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in writing.
Our practice may use your personal information to improve the quality of the services we offer to our patients through research and analysis of our patient data.
We may provide de-identified data to other organisations to improve population health outcomes. The information is secure, patients cannot be identified and the information is stored within Australia. You can let our reception staff know if you do not want your information included.
We will treat your personal information as strictly private and confidential. We will only use or disclose it for purposes directly related to your care and treatment, or in ways that you would reasonably expect that we may use it for your ongoing care and treatment. For example, the disclosure of blood test results to your specialist or request for x-rays. There are circumstances where we may be permitted by law to disclose your personal information to third parties. For example, to Medicare, Police, Insurers, solicitors, government regulatory bodies, tribunals, courts of law, hospitals or debt collection agencies. We may also from time to time, provide statistical data to third parties for research purposes.
We may disclose information about you to outside contractors to carry out activities on our behalf such as an IT service provider, solicitor or debt collection agent. We impose security and confidentiality requirements on how to handle your personal information. Outside contractors are required to not use information about you for any purpose except for those activities we have asked them to perform.
How can you lodge a privacy-related Complaint, and how will the complaint be handled at our practice?
We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our complaint’s resolution procedure.
Practice Manager/20 Young Road, Narangba QLD, 4504.Or Info@narangbadoctors.com.au or, (07) 3886 8812.
You may also contact the OAIC. Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992. Or, The Office of the Health Ombudsman QLD, Phone: 133646 info@oho.qld.gov.au PO Box 13281 George Street, Brisbane Qld 4001
NARANGBA DOCTORS
We are a family practice. Our commitment is to improve the health of individuals, families and our local community by providing timely, whole person care.
OPENING HOURS
- Mon – Fri : 07 : 30 am – 06 : 00 pm.
- Sat : 08 : 00 am – 01 : 00 pm.
- Sun : Closed.
GET IN TOUCH
- Call : +61 7 3886 8812
- Email : info@narangbadoctors.com.au
- Fax : ( 07 ) 3886 8714
- Address : 20, Young Road, Narangba QLD 4504.